Frequently Asked Questions
Everything you need to know about shopping with IHL.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
How can I contact customer support?
You can reach our support team via the 'Contact Us' page, through our live chat feature, or by emailing [email protected].